pq444 Privacy Policy

pq444 is committed to protecting the privacy and security of every player registered on pq444.org. This Privacy Policy applies to all services offered by pq444 including cricket betting, live casino, online slots, crash games and any promotional features accessible through the platform. It governs the personal data we collect from players in Bangladesh and explains the purposes for which that data is used, the conditions under which it may be shared, how long it is retained, and the rights available to you as a data subject.

This Policy should be read alongside the pq444 Terms and Conditions, which are incorporated by reference. Capitalised terms used but not defined in this Policy carry the meanings given to them in the Terms and Conditions. pq444 reserves the right to update this Privacy Policy at any time. The current effective version is always the one displayed on this page, identified by the Last Updated date shown above.

1. Information We Collect

pq444 collects personal data from players through three primary channels: information you provide directly during registration and account use; information generated automatically through your use of the platform; and information received from trusted third-party partners where necessary to deliver our services. The specific categories are set out below.

1.1 Information You Provide Directly

• Registration details: full name, date of birth, Bangladeshi mobile number and account password.
• Identity verification documents: national ID card, passport or other government-issued photo ID submitted for KYC checks.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay) or card details used for deposits. Full card numbers are never stored on pq444 servers.
• Communications: messages sent to pq444 customer support via live chat or email, including the content of any complaint or enquiry.

1.2 Information Collected Automatically

• Device and connection data: IP address, device type, operating system version, browser type and language settings.
• Usage data: pages visited, time spent on each page, navigation paths and features interacted with inside the platform.
• Transaction and gameplay logs: all deposit, withdrawal and bet records on your account, including amounts, game titles, outcomes and timestamps.

1.3 Information from Third Parties

• Payment processors: transaction confirmation data and fraud-screening results from bKash, Nagad, Rocket, Upay and card-payment partners.
• Identity verification services: results of automated KYC and age-verification checks conducted by our third-party verification partners.
• Game providers: technical session logs and dispute records received from licensed studios such as Pragmatic Play, Evolution Gaming and Spribe.

2. How We Use Your Information

pq444 uses the personal data we collect for clearly defined, legitimate purposes only. We do not use your data for any purpose incompatible with those listed below, and we do not process your data in any way that is excessive relative to those purposes.

• Account creation and management: processing your registration, verifying your identity and age, maintaining your account records and providing access to all pq444 services.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay and card channels, including fraud prevention and anti-money-laundering checks.
• Customer support: responding to enquiries, complaints and support requests via live chat or email, and maintaining support interaction records for quality and training purposes.
• Platform improvement: analysing anonymised usage data to identify bugs, optimise game performance, improve navigation and develop new features for Bangladesh players.
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling indicators and applying self-exclusion or account restriction tools where requested or required.
• Legal compliance: meeting obligations under applicable law including responding to lawful requests from regulatory and law enforcement authorities and retaining records as required by financial and anti-money-laundering regulations.

Where pq444 intends to use your personal data for a new purpose not listed above, we will inform you and seek your consent before proceeding where required. You may withdraw consent to any non-essential processing at any time by contacting pq444 customer support.

3. Legal Basis for Processing

pq444 processes personal data only where a valid legal basis exists. The legal bases we rely on for the processing activities described in this Policy are:

• Contract performance: processing necessary to fulfil the player agreement, including account creation, transaction processing and game delivery.
• Legal obligation: processing required to comply with applicable laws including KYC, anti-money-laundering and responsible gaming regulations.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring and platform improvement, where not overridden by your fundamental rights.
• Consent: processing for marketing communications and non-essential cookies, where you have given explicit consent and may withdraw it at any time.

4. Sharing Your Information

pq444 does not sell, rent or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specific purpose in each case:

• Payment processors: transaction data shared with bKash, Nagad, Rocket, Upay and card payment partners solely for processing deposits and withdrawals.
• Game providers: session identifiers and account reference data shared with licensed studios such as Pragmatic Play, Evolution Gaming, Ezugi and Spribe for game content delivery and dispute resolution.
• Identity verification partners: personal identification data shared with KYC and age-verification service providers solely to confirm player eligibility to use pq444.
• Regulatory and law enforcement authorities: personal data disclosed in response to a lawful request, court order or legal obligation. pq444 will notify the affected player where legally permitted to do so.

All third-party service providers engaged by pq444 are contractually required to process personal data only in accordance with pq444's written instructions and to implement appropriate security measures. pq444 does not permit service providers to use player data for their own independent commercial purposes.

5. Payment Data and Security

All financial transactions on pq444 are protected by SSL encryption. When you deposit via bKash, Nagad, Rocket or Upay, the transaction routes through the payment provider's own secure infrastructure. pq444 receives only a transaction confirmation reference and the last digits of your wallet number — full wallet credentials are never transmitted to or stored on pq444 servers. For card payments via Visa or Mastercard, full card numbers are handled exclusively by the card processor and are never stored by pq444.

pq444 implements a range of technical and organisational security measures against unauthorised access, accidental loss, destruction or disclosure. These include SSL/TLS encryption on all data transmissions, access controls restricting data to authorised personnel only, and regular security assessments. No internet-based service can guarantee absolute security. Players are responsible for keeping their login credentials confidential and should contact pq444 support immediately if they suspect unauthorised access to their account.

6. Cookies and Tracking Technologies

pq444 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. The types of cookies we use are:

• Essential cookies: strictly necessary for the platform to function correctly, including session management, login state and security tokens. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to collect anonymised data on how players navigate the platform, which pages are visited most and where errors occur — used exclusively to improve platform performance.
• Preference cookies: used to remember your language setting, display preferences and personalisation choices so you do not need to re-enter them on each visit.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair pq444 platform functionality and may prevent access to certain services. Analytical and preference cookies may be disabled without affecting core platform features.

7. Data Retention

pq444 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law. As a general guide, account data and transaction records are retained for a minimum of five years following account closure to comply with financial record-keeping requirements. Support interaction records are retained for a minimum of two years.

When the applicable retention period expires, pq444 will securely delete or anonymise that data so it can no longer be associated with an identifiable individual. If you request deletion before the retention period has expired, pq444 will action your request to the extent permitted by law and will inform you of any data that must be retained to meet legal obligations.

8. Your Data Rights

As a player whose personal data is processed by pq444, you hold a number of rights in relation to that data. pq444 is committed to honouring these rights promptly and without undue delay. Your rights include:

• Right of access: you may request a copy of the personal data pq444 holds about you, along with information about how it is used and with whom it is shared.
• Right of rectification: you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: you may request deletion of personal data held about you where continued retention is no longer necessary, consent has been withdrawn or processing was unlawful.
• Right to restrict processing: you may request that pq444 limit the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: you may request that personal data you have provided to pq444 be returned to you or transferred to another provider in a structured, machine-readable format.
• Right to object: you may object to processing of your personal data where pq444 relies on legitimate interests as its legal basis, including profiling for marketing purposes.

To exercise any of the above rights, please contact the pq444 customer support team via live chat or by emailing [email protected]. pq444 will respond to all data rights requests without charge in ordinary circumstances and within a reasonable timeframe. Where a request is manifestly unfounded or excessive, pq444 reserves the right to charge a reasonable administrative fee or decline to action the request.

9. Children's Privacy

pq444 is strictly an adult-only platform. Access is prohibited for individuals under the age of 21. pq444 does not knowingly collect or process personal data relating to individuals under 21. If pq444 becomes aware that personal data of an individual under 21 has been collected, that data will be promptly deleted and the associated account closed. Parents or guardians who believe a minor may have registered on pq444 are urged to contact customer support immediately via live chat so the account can be investigated and closed without delay.

10. Third-Party Links

The pq444 platform may contain references to game content or services provided by licensed third-party studios. pq444 has no control over and accepts no responsibility for the privacy practices or content of those third parties. This Privacy Policy applies only to data collected directly by pq444 through pq444.org. Players are encouraged to review the privacy policies of any third-party services they use in connection with their pq444 account.

11. Marketing Communications

pq444 may send you promotional communications about bonuses, special offers and new game launches where you have consented to receive such communications at registration or through your account notification settings. All marketing messages sent by pq444 are clearly identified as promotional and will always include an opt-out mechanism.

You may opt out of marketing communications at any time by updating your notification preferences in your pq444 account settings or by contacting customer support. Opting out does not affect your ability to receive essential account communications such as transaction confirmations, security alerts and identity verification requests.

12. Changes to This Privacy Policy

pq444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or the services we offer. Where changes are material, pq444 will endeavour to notify registered players via the platform or by direct communication before the changes take effect.

The date at the top of this page always reflects when the current version was last updated. Players are encouraged to review this Policy periodically. Continued use of pq444 following any update constitutes acceptance of the revised version.

13. Contact and Privacy Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or the way pq444 processes your personal data, please contact the pq444 support team. You may reach us via live chat on pq444.org, available 24 hours a day, 7 days a week, with an average response time under 3 minutes. For written enquiries, email [email protected].

pq444 takes all privacy enquiries seriously and will respond within a reasonable period. Where a request involves the exercise of a formal data right, pq444 will acknowledge receipt within 5 business days and provide a substantive response within 30 days. In complex cases this period may be extended by a further 30 days with prior notice to the player.